The Only Way to Grow is to Improve
Companies’ integrated performance is linked to the successful delivery of products and services. Successful delivery becomes real when all departments and teams are doing their best to reach a common corporate goal. The whole business skeleton is constructed like a living body, having multiple organs or departments connected with numerous policies and regulations. Customer service remains the key factor of success for all businesses without an exception but quality production, security and health of employees, retention of useful employees, and the economic share delivered to the teams also play an important role.
Though almost all companies working in product or service segments believe in learning and development very few go for implementing an active L&D at their place. On national and international front one can see rapid growth in the retail business segment where all successful brands, mall and retail companies have one thing in common that is a prime focus on customer service. No company can achieve desired business results without developing the right focus on developing, modernizing and re-engineering customer service at all levels of business. Customer service begins before the customer buys a product or service and modern business cannot sustain without delivering quality products and services to the customers.
No quality customer service is possible without the involvement of employees, business partners and supply chain. A company, for achieving greatly in a sustainable way, needs to develop the service delivery capacity of every person involved through customized training and systemic skill development programs. All teams should be trained to deliver the best quality in minimum possible time. Highly trained professionals with a clear focus on customer services are the only way to keep moving fast in the ever-changing world of business. If a business does not train its employees for better customer services, the dream of a sustainable business growth may become the worst nightmare. Improving is the only option to prove your worth, the business world is moving fast and no business can wait to train its employees.
Shafqat Jilani is a corporate trainer, management consultant, life coach, motivational speaker, a behavioral psychologist and e-strategist with more than twenty fives years professional working. He is working in IKTAR as country director Pakistan.