Uzma Mustafa Senior Trainer

areas of expertise
  • Emotional Intelligence
  • Sales and Customer Services
  • Stress Management
  • Communication
  • Public Speaking
  • Time and Workplace Management
  • Teachers’ Training
education
  • PGD Supply Chain & Engineering Management
  • Certified HR Trainer

Uzma Mustafa is a highly skilled trainer and coach with over 15 years of experience in the training industry. She specializes in Advanced Facilitation, Training, and Coaching and holds a PGD in Supply Chain and Engineering Management from ZTE University Shenzen, China. Uzma was awarded the best Corporate Trainer award in 2021 by PTCL Learning Academy, and has trained over 5000 corporate employees in PTCL and Ufone. She is also a certified trainer of IEP (Institute of Engineers Pakistan) and has conducted several trainings at IEP. Uzma has a rich and diversified work experience in Sales Management, Emotional Intelligence, Human Resource Development, Effective Decision Making & Problem Solving, Professional Grooming, and workplace ethics. She is an enthusiastic trainer and a passionate coach, and designs and facilitates in-house customized training workshops for employees of Multinational and National Companies.

Consulting WP comes up with results that are actually implementable. That is their strength compared to other consulting companies.

Before founding Co.

publications

  • Building Resilient SMEs in Pakistan: Strategies for Business Continuity and Sustainable Growth

    Introduction: Why SME Resilience Matters More Than Ever Small and Medium Enterprises (SMEs) are the backbone of Pakistan’s economy, contributing nearly 40% to GDP and providing employment to millions. Yet, the past decade has tested their limits—economic shocks, political instability, inflation, and most recently, the COVID-19 pandemic, have exposed the vulnerabilities of even the most

    August 1, 2025
  • The Importance of Customer-Centric Selling: Elevating Sales Performance in Pakistan

    Introduction: The New Standard for Sales Excellence In a rapidly evolving Pakistani business landscape, traditional sales tactics are losing ground to a more powerful and sustainable approach: customer-centric selling. Today’s buyers are informed, discerning, and expect personalized experiences at every touchpoint. Companies that fail to adapt risk falling behind, while those that embrace a customer-first

    July 31, 2025
  • Managing Change: Strategies for Pakistani Organizations

    Introduction: Navigating Change in a Dynamic Business Landscape Change is the only constant in Pakistan’s rapidly evolving business environment. Whether driven by digital transformation, regulatory shifts, or global competition, organizations must continuously adapt to survive and thrive. Yet, managing change is fraught with challenges—ranging from cultural resistance and talent gaps to unclear strategies and leadership

    July 30, 2025

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Attending the ‘Customer Service Management in Financial Sector’ training workshop was a transformative experience for me. It provided invaluable insights into areas of improvement in my communication and customer management skills. I learned how small changes in our words can have a significant impact on our professional success. Clear and explicit communication emerged as a key factor in both professional and personal success. I am grateful for the opportunity to have participated in this workshop and look forward to applying the knowledge gained to enhance my performance.

Atif Maqsood
Manager CS, BPL - Pakistan

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