Attending the ‘Customer Service Management in Financial Sector’ training workshop was a transformative experience for me. It provided invaluable insights into areas of improvement in my communication and customer management skills. I learned how small changes in our words can have a significant impact on our professional success. Clear and explicit communication emerged as a key factor in both professional and personal success. I am grateful for the opportunity to have participated in this workshop and look forward to applying the knowledge gained to enhance my performance.